Monday, August 24, 2009

Price, Exposure, & Condition: For the Small Business

Price, condition, and exposure are three popular terms referred to in the Real Estate market. But it has occurred to me that small business owners should seriously consider adopting these principles in their non-real estate ventures, as well. Let's face it. Many small businesses are experiencing reduced sales and fewer customer visits, due to the slowing economy. Here are some ways to apply the terms to your business venture to successfully overcome the economic downturn.

Price - Think about your target consumer. Who is your customer and what is their average purchase price point? How much do they typically spend per visit? With the economy shifting, it would be helpful to run an analysis of average sales based on the last six months, as well as a yearly comparison. This could supply small business owners with more precise projections since the economy has been shifting more now than ever. Do you have a large product assortment that seems to be just sitting on the shelves? Considering a price reduction to items that appear to be experiencing a longer shelf life, could help stimulate sales and give you dollars to reinvest in items that are selling more rapidly.

Condition - Could your establishment use a little polishing? One may be surprised at the increased traffic experienced by simply changing out the visual aids displayed in a store window. Don't have the money to do a complete face lift to your establishment? Simple changes, such as using a different color graphic on the billboard reader, could have a great impact on gaining new foot traffic. While staying in Mississippi, I remember a little restaurant that was right down the street. I'd pass it nearly everyday on my way home for 6 months. However, it wasn't until they put little bistro tables outside and added little flower boxes to their window, that I noticed them and decided to try them out. It turned out to be one of my favorite sandwich shops. So, doing a complete overhaul to your business to re energize it, is about as necessary as getting plastic surgery to regain your spouse or significant other's attention. (Smile)

Another thing to think about is your product displays. Are they outdated, or could your floor spacing be changed to better accommodate your customers?When I go out of town with friends, some of them love to shop at the discount shops which to me appear like glorified thrift shops. I only found one that I love, because I find everything to be simply organized and clearly labeled. I love a bargain too, but my time is valuable and I don't like to spend it sifting through bins to save a couple of dollars.


Exposure - How much are you spending on marketing and where are the dollars being spent? This is crucial in a tightening economy. Everyone successful business owner wants to know that they're spending money wisely. The last thing you want to know is that you're investing money in areas that aren't yielding any profitable results. How are you communicating that your business is still open? How are you getting the word out about the items you placed on sale? The fact is every business has a customer. It's just your responsibility to reach them. Don't let a small marketing budget hinder your ability to reach customers. There are a number of inexpensive ways to market your business. One major way is by advertising on social media websites such as Facebook or Twitter. If your target consumer is one who does little web surfing, consider getting a billboard or a sidewalk reader large enough to be seen my those driving or walking by. Simply getting involved with community organizations can get you in front of many potential customers. But the bottom line is if people don't know about you and your business and what you have to offer, they will not come.

One of my favorite television shows is "Real Estate Intervention". It's a HGTV creation in which a veteran real estate broker speaks with potential home sellers who have difficulty understanding why their home isn't selling after a tremendous amount of time listed on the market. Many people get really upset with the broker, because all too often the story is the same. The sellers have their homes listed above what the market dictates is worthy of a sale. He has to take them to see comparable homes which have sold and are currently on the market to give them a better understanding of why their homes haven't sold yet. Most of them take his advise and gets the result they wanted; a sale.


So, just as it applies in the real estate market, if your products are priced correctly, in the proper condition, and getting the best exposure, you too can count on getting the sales you rightfully want and deserve.



Wednesday, August 19, 2009

Tanisha Rankins - Profile Summary on BrightFuse - A Talent Community

Tanisha Rankins - Profile Summary on BrightFuse - A Talent Community

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5 Basic Ways to Keep Your Customers Coming Back

In today's struggling economy, it should be no surprise that many consumers are shopping less. So it's important that when you see that customer walk out the door, you feel reassured that he/she will return. Here are a few simple, yet effective ways to ensure that the customer will return.


Make the customer feel welcome, upon entering - " Welcome to _______, how are you today?"
It's true, many consumers won't stay long or return to your business if they don't feel they aren't welcome. With this in mind, a simple warm friendly greeting to acknowledge that you appreciate the customer's arrival, sets the tone for a pleasant experience.

Get to know your customer - "So may I ask what brings you in today?"
Take some direction from the song "Getting to Know You", because it could help you score (no pun intended) big points with the most important part of your business- The Customer.


The truth is, if they entered your business, they had a reason to do so. So why not take the time to find out why? Don't wait for them to ask for your assistance, ask questions to understand more about the nature of their visit. Instead of asking, "Can I help you with anything?", ask the question "May I ask what brings you in today?" This helps you to assess the person's need/needs in a more effective way.


If they just happen to be one of the few people who are"just in the neighborhood", then make them aware about special products or services that may interest them. By presenting your knowledge to the customer, customers will recognize you as a credible source to contact for this, as well as, future purchases.


Go the extra mile - "Let me get that for you."
Take the initiative to go above and beyond to exceed customer expectations. For example, if you own a dress boutique and your store doesn't have shoes to match a particular dress. Suggest a couple of shoe stores that may offer matching shoes to the customer. And for the cherry on top, while the customer is there, you may call the shoe store to make them aware that the customer may be stopping by. It's these little tokens of gratitude that will help gain customer loyalty.

It's been over eight years, since I worked as a customer service specialist for a discount store and I still get approached by strangers telling me how important I made them feel. Believe me, people don't forget the good things you do and will always return for it.

Offer an incentive - "This is for you."
Let's face it. Everyone likes to get something for free. Now, this doesn't necessarily mean that you have to be like Oprah and give everyone a car for visiting your business. While I'm sure you would have no trouble filling your business with repeat customers, but this isn't practical.

The incentive I'm referring to could be something as small as having a coffee dispenser at the front of the store with free baked cookies. It could also be a program that celebrates customer loyalty, such as buy 9, get the 10th free. One of my favorite ice cream parlors in Mobile, Alabama offers an loyalty incentive program. And while their yogurt is a little pricey, every time I am in the Mobile area I am compelled to stop by and get a scoop. Because I know that eventually, I'm going to get to the free one.


Make them feel appreciated with or without purchasing - "Thanks for stopping by and please come again!"
Hopefully, you've met all of the customer's needs and they are completing their purchase transaction. So what better way to make their shopping experience complete than by thanking them with a smile and letting them know you want them to return.


However, whether the customer makes a purchase or not, they were willing to take the time to come into your store. If you made them feel welcome and took the time to get to know them, they will return. More than likely, they will also tell others about it.



It's important to remember if there was not a customer, there would be no need for your business. We have to remember the service we expect, when we're administering it. If you make the customer's experience a pleasurable one from start to finish, there should be no reason for them to not want to return.